Refund policy

 

Please be very careful when placing your order and review your cart before making your purchase. Most of the units for sale on Key Box Solutions are only returnable in the event of a manufacturing defect or damage during shipping. In those cases, contact KBS Support at 800-957-2395 or support@KeyBoxSolutions.com immediately for assistance. In most cases the manufacturer will supply replacement parts or units to repair the damages. If that's not feasible or possible we will work with you and the manufacturer to make sure there is a satisfactory result to the situation.

 

 

As nearly all the items we sell are large durable goods and most are made to order, the returns policy for cases not involving manufacturer defect or shipping damage is very limited in scope. Returns not involving material defect or shipping damage are only accepted within 5 days of delivery of the order. Customer must contact KeyBoxSolutions.com for a Return Authorization Number and Return Address within that time and before sending anything back. Customers are responsible for return shipping cost in these cases, units must be repacked and shipped in the original shipping materials, and there will be a restocking fee of 40% of the unit price deducted. (Restocking fees are charged by the manufacturers and KBS must pass on those charges.) Original and Return shipping costs are not refundable and customer bears responsibility.

 

Please contact us ahead of time for all returns. A return authorization number must accompany the product to be accepted.

Important note: Lund floor and drawer models are all manufactured to order and are non-returnable.